Support from Colostomy UK during this concerning time.
Coronavirus (COVID-19)

Sections

On this page you will be able to find up-to-date information that you may find useful.

We are not the experts but would like to signpost you to the most accurate information, from the NHS and government.

Rest assured in these uncertain times Colostomy UK will continue to be here to support you. We will  provide updates on this page on how we are doing this if our “normal support” changes.

Useful advice

Updates

Electronic Repeat Dispensing Guidelines (erD) A new way to get your regular prescriptions

British Society of Gastroenterology guidance for management of inflammatory bowel disease during the COVID-19 pandemic

https://gut.bmj.com/content/early/2020/04/17/gutjnl-2020-321244

Guidance on your next prescription

Obtaining your next Prescription

Access coronavirus support as a clinically extremely vulnerable person

If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), register and tell the government whether or not you need support.

You may have received a letter from the NHS telling you that you’re clinically extremely vulnerable, or been contacted by your GP or hospital clinician. If this has not happened by Monday 30 March, contact your GP or clinician after you register with this service.

It may take time for any support offered through this service to arrive. Wherever possible you should continue to rely on friends, family and wider support to help you meet your needs.

You can register yourself, or on behalf of someone else.

Start now

Before you start – you’ll be asked for your NHS number but you can still register if you do not have it. You can find it on any letter the NHS has sent you or on a prescription.

This service is available in England. There’s separate guidance for:

Other ways to apply:

Get coronavirus support as an extremely vulnerable person
Telephone: 0800 028 8327
Find out about call charges

Related content

Coronavirus (COVID-19): what you need to do

If you have Crohn’s or Colitis

The British Society of Gastroenterology (BSG), have put together specific guidance for people with Crohn’s and Colitis to be used by gastroenterologists, IBD nurses and other members of IBD health teams.
Highest risk – the government advises people in this group to follow strict self-isolation guidelines for at least 12 weeks
Moderate risk – government advice for people in this category is to strictly follow social distance guidelines
Lower risk – this is the same level of risk as for the general population. Everyone is advised to follow the government’s advice on social distancing, avoiding social gatherings and crowded places and working from home if you can.
You may be contacted by the NHS about being in the highest risk group. However, it is important you do not wait for contact before reading the guidance, assessing your risk and take the action you need

Support groups

Some support groups are cancelling their regular meetings, please contact them directly for an update – List of Support Groups

On going support from Colostomy UK

Stoma helpline – 0800 328 4257

Community Support

A website has been set up by Covid Mutual Aid UK listing local community groups set up to help people. If you are looking for a local group it may be listed on here. https://covidmutualaid.org/local-groups/

Updates from stoma care companies

A lot of the stoma care companies are postponing their events, we have already withdrawn our own volunteers from these events until the end of April (we will do our best to keep our open days section on our website up-to-date.)

Respond

As we continue to monitor the COVID-19 situation, we can confirm and reassure that the Eakin Group manufacturing facilities and our supply chains are operating as normal. The Eakin Group products are made in the UK ensuring that we will continue to meet demand. We have also taken proactive measures and are managing and monitoring supply and demand closely for all other manufacturers products. We do not foresee any areas of risk to provide an ample supply of product to support our customers.

If you need to contact us, please call our customer services team on:
0800 220 300 / 0800 028 6848 N.Ireland or email us at hello@respond.co.uk
As always, we remain committed to providing you with the very best in products and service.
Keep up to date with all COVID-19 here https://www.respond.co.uk/covid-19-updates/

Pelican

As we continue to monitor the COVID-19 coronavirus situation, we can confirm and reassure that our manufacturing facilities and our supply chains are operating as normal. Our products are made in the UK ensuring that we will continue to meet demand. We have also taken proactive measures and are managing and monitoring supply and demand closely. We do not foresee any areas of risk to provide an ample supply of product to support our customers.

If you need to contact us, please call our customer services team on 0800 318 282. As always, we remain committed to providing you with the very best in products and service. Pelican website

Dansac

The day-to-day situation and needs associated with the spread of COVID-19 continues to evolve and bring unique and individual challenges for all of us. We share in your many concerns and we are determined to be here for you and available to assist with your product questions and needs.

These are the facts that we know are important for you to hear from us:

  •  At this time, we are fully operational, and we do not anticipate the pandemic to have any impact on our ability to supply our ostomy products to current customers or others in need.
  •  Our customer service teams are enabled to work from home so they can shelter in place while continuing to be available to respond to your product questions and needs.
  •  Our manufacturing facilities located in Denmark, Ireland, Lithuania, and the United States continue to work diligently to meet ongoing supply needs. We have instituted many US and European Centers for Disease Control and Prevention recommendations, and local government guidelines, to help keep our Associates out of harm’s way while they continue to work in our facilities.

We will continue to monitor the Coronavirus (COVID-19) situation and will share new developments in relation to maintaining supply as appropriate.

If you have any questions or concerns, please contact your local customer service team on 0800 581117
or dansacuk.samples@dansac.com    
Dansac website 

 Coloplast

Following the governments announcement, we know that you may be worried and wondering about how this could affect your essential supplies. Rest assured, we have plans in place to ensure we can run as normal a service as possible.

Coloplast Charter staff have been given key worker status, as an essential healthcare provider. UPS, our delivery agent, also has key worker status, so they can continue delivering your supplies.  We also want to reassure you that we are looking after our amazing staff too. We continue to keep them as safe as possible with almost all the Customer Care team now working from home.

We would like to ask you to continue to place your order when you usually would and for the usual amount. This helps everyone get through more easily when they need to. We have stock and our staff are working hard to take your orders. We have managed to increase our staff levels to support you at this time, however you may experience some slightly longer wait times than usual due to the number of calls coming through, so thank you in advance for your patience.

If you have a stoma and have your ostomy bags cut to size, we are still offering this service and aim to cut your bags as quickly as possible. Again, due to large order volumes we have seen recently this may take a couple of days longer than usual.

Please don’t forget you can order online if this is easier for you.

Coloplast website
Coloplast phone number: 0800 220 622
Coloplast Charter:
England and Wales: 0800 132 787
Scotland: 0800 917 8639
Northern Ireland: 0800 581 220

Salts

We understand that many of our customers may be concerned with regards to the current coronavirus situation, and whether you can expect to receive your products as normal. Salts Healthcare sources minimal materials from China. At present, we do not have any concerns about the continued supply of these materials and do not foresee any impact on our ability to manufacture products. We are continuing to monitor the situation as it develops and will keep you informed with any further updates.

Salts website
Salts customer advisory phone number: 0800 028 2144
Salts Medlink:  0800 626 388 

SecuriCare / Clinimed

SecuriCare will continue dispensing prescription stoma/continence supplies and medicines. We’re following official guidance and aren’t expecting stock issues. We are monitoring the situation closely.

Securicare website

Clinimed website
Securicare phone number: 0800 318 965
Clinimed phone number: 0808 1596 017

Fittleworth

During these uncertain times, we wanted to reassure you that Fittleworth are well prepared and able to continue to supply products to the thousands of your members that require our support.

For a complete update – please visit here.

We are communicating regularly with all of our clients and have no issues with stock from our manufacturers.

We are currently experiencing an unprecedented volume of phone calls to our customer service team which means that the time it takes us to answer calls is longer than usual.

Fittleworth website 
Fittleworth phone numbers:
UK: 0800 378 846
Scotland: 0800 783 7148

ConvaTec / Amcare

Following on from the announcement by the Government to stay at home for the next few weeks, we just wanted to reassure you that your supplies will continue to be delivered.

Delivery drivers delivering medical supplies are exempt from the ban on movement. This means we will continue to deliver your supplies to your door. There will be no requirement to sign for deliveries to ensure a contactless process to keep you safe.

There is no need to order more than you need or usually would. Our phone lines are busy as you would expect, if you want to place an order and are having difficulty getting through, you can email your request through to us at enquiry@amcaregroup.co.uk. We are checking emails every hour.

If you need clinical help regarding your stoma you can access our dedicated nursing team who are happy to offer you advice over the phone and via FaceTime if preferred. Simply call UK: 0800 085 2516 or ROI: 1800 818 988

In the interest of containing the spread of the virus, we have cancelled all patient and employee events until further notice.

We will continue to be here when you need us. If you have any concerns at all please feel free to call our me+ helpline on UK: 0800 467 866 or ROI: 1800 721 721.

For questions around delivery of your product supplies, please call 0800 88 50 50 (stoma products) and 0800 2346569 (urology/continence products) or email enquiry@amcaregroup.co.uk * (Amcare not available in Ireland).
Opening hours: Monday-Friday: 8am-6pm. 

ConvaTec website

Trio Healthcare

Following the recent guidelines on social distancing in the Prime Minister’s statement, we have made the decision to work from home where we can.  All office based employees will be working from home to ensure we can provide a service without disruption. The Skipton team that manufacture and supply these essential ostomy products are ensuring that they are adhering to the guidelines whilst still fulfilling orders.

We are ensuring that we are still able to work on our projects with you unless circumstances beyond our control make this impossible.

We are confident that we can deal with the challenges ahead and we will keep you updated on any developments that may affect you relating to Trio® products.  You can contact us on all the normal number 0800 531 6280 or email careline@triohealthcare.co.uk.

Peak Medical
At Peak Medical, we continue to monitor the Coronavirus (COVID-19) situation very carefully and can assure customers that our manufacturers’ facilities and supply chain will continue to produce our full range of products.

We do not envisage any delay or reduction in supply and our products will continue to be made available through the usual supply routes.

Please don’t hesitate to contact us on Freephone 0800 652 0424 should you have any concerns or queries.

Updated on Tuesday 20th October 2020

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