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We are working in collaboration with the Civil Aviation Authority (CAA) to deliver training to passenger-facing staff at airports in the UK. This training will help staff better appreciate the needs that people with stomas have when travelling and, where necessary, enable them to engage and communicate with ostomates in a sensitive and understanding manner.
You can read more about the new CAA guidelines for making air travel more accessible by clicking here.
If you have a complaint about the way in which you were treated in a UK airport then, in the first instance, this should be directed to the CAA.
For more information contact us